Shipping policy


This Shipping Policy applies to all orders placed with Honey & Bloom, a trading name of Brizay Innovations Pte. Ltd., operating in Singapore.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, promotions, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Destinations

We currently ship:

  • Within Singapore

Available shipping options and fees will be displayed at checkout.

Shipping Fees

Shipping fees are calculated based on:

  • Delivery location

  • Order size and weight

  • Selected delivery method

All applicable shipping charges will be clearly shown at checkout before payment is made.

Delivery Timeframes

Estimated delivery times are provided at checkout for reference only and are not guaranteed.

Typical delivery estimates:

  • Singapore: 1–4 business days after dispatch

Delivery delays may occur due to factors beyond our control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Customs clearance

  • Public holidays

Risk of Loss

Risk of loss passes to the customer once the order has been handed over to the courier.

We are not responsible for delays, loss, or damage caused by third-party delivery providers, except as required under applicable Singapore law.

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.

Honey & Bloom is not responsible for:

  • Failed deliveries

  • Delays

  • Lost parcels

resulting from incorrect or incomplete address details provided by the customer.

Any re-delivery fees charged by the courier may be borne by the customer.

Unsuccessful Delivery Attempts

If delivery attempts are unsuccessful due to the recipient being unavailable or unreachable, the courier may:

  • Attempt re-delivery, or

  • Return the parcel to us

In such cases, additional delivery or re-delivery charges may apply.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe:

  • Please contact us at info@honeyandbloom.sg

  • We will assist in following up with the courier on your behalf

If a parcel is confirmed lost by the courier, we will work with you to provide an appropriate resolution, which may include a replacement or refund, assessed on a case-by-case basis.

Damaged Parcels

Please inspect your order immediately upon delivery.

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged product and outer packaging

Damage claims are assessed in accordance with our Refund & Delivery Policy.

Customs, Duties & Taxes (International Orders)

For international orders:

  • Customs duties, import taxes, or other fees may be imposed by the destination country

  • These charges are not included in the product price or shipping fee

  • The customer is responsible for any such charges

Honey & Bloom is not responsible for delays caused by customs clearance processes.

Contact Us

If you have any questions about shipping or delivery, please contact:

Honey & Bloom
(Trading name of Brizay Innovations Pte. Ltd.)
📧 info@honeyandbloom.sg